Three ways people respond to a problem (other than solving it) (improvesomething.today)

135 points by surprisetalk 6 hours ago

didgetmaster 3 hours ago

People often attribute the government's inability to solve a problem even after throwing billions of dollars at it; as a sign of incompetence. While there is plenty of incompetence within government; I think the 'Preserve the Problem' response is mostly to blame.

If we 'solved' crime, homelessness, drug use, poverty, etc.; then budgets would decrease and political power would diminish. Those in charge of solving the problem often have the least incentive to do so.

HPsquared 6 minutes ago

It becomes a "problem farming" situation. Someone who profits from a problem existing, will work to preserve the problem either consciously or unconsciously, or perhaps even just through a process of evolution.

This applies to both public and private spheres. Just as justice systems farm criminals, dating apps farm romantically frustrated people and so on.

MattGrommes 2 hours ago

I'm genuinely curious about even a hypothetical more detailed example of how some group would go about preserving a problem like homelessness, even unintentionally. I can't wrap my mind about how it would actually happen beyond simplistic sayings.

I live in Portland, OR where we have a large homeless problem and I continually hear that the groups being given money to help are incentivized to keep homelessness high for their own purposes. Like, obviously people who are paid like to keep getting paid but how would they go about making this happen when their job is the opposite?

SoftTalker an hour ago

In the homelessness example, it's not so much that the programs and groups want to justify their continued existence (though that might be happening too). It's that the programs themselves incentivize more of the problem. When they give things to homeless people, such as food, shelter, clothes, social services, even needles and a "safe place" to get high in some cases, and often with few or no conditions, they make being homeless more tolerable. Word gets around, and people who could not feasibly be homeless where they are are drawn to Portland because they will get more support there.

tikhonj 30 minutes ago

cwmoore an hour ago

Tangurena2 13 minutes ago

> would go about preserving a problem like homelessness

My state chose to outlaw homelessness [0] and to make it illegal for cities & counties to offer places to lawfully camp unless the campsites are basically enough to be KOA Campgrounds.

Actually solving homelessness is politically unacceptable, therefore it will be criminalized & preserved.

Notes:

0 - The crime is "unlawful camping".

treis an hour ago

You start by fixing the problem of people sleeping on benches and in tents. Then you go to those in cars, then those crashing on a couch, then those living 8 to a house, then families with small places, and so on. What the problem is keeps expanding until the resources allocated to it are spent.

jerlam an hour ago

have_faith 3 hours ago

Does anyone within the system genuinely feel threatened by the idea that something like "crime" can be "solved" to the point that they're avoiding solving too much crime? Same logic for the others.

deelayman 2 minutes ago

The article is written from the perspective of a business / management consultant, rather than a public policy shop perspective. In general, I think social problems move slowly, and solving them in a three year business plan isn't realistic. You'll see many agencies use a version of Mayne's Framework or Contribution Analysis to report on progress for big social problems.

It's not that they perpetuate their own raison d'être, it's that they are addressing path dependent social problems, and changing a system with embedded systemic memory within a vast number of crevices (public, private, and cultural) to hide those memories is orders of magnitude more effort than creating the system at the start.

didgetmaster 2 hours ago

I don't think that anyone believes that some problems like crime and poverty can be solved such that it completely goes away. By 'solving', I meant take action such that the result is obvious in that the problem is greatly diminished.

And yes, I do think that individuals and departments feel threatened that they will be impacted if something like that actually happened.

treis 2 hours ago

It's not quite that black and white. You have fixed amount of policing resources and it goes to the most impactful crimes. If crime goes down then they start caring about petty stuff. If it goes back up then they stop.

This applies more directly to something like foster care. My state is going through a budget crisis and anecdatally the result is significantly fewer kids coming into and remaining in care. It moves at the margins so a borderline case that might have resulted in removal before now doesn't.

As you note it's unlikely that some problems can be completely solved. But our resource allocation is mostly fixed or varies based on circumstances beyond whatever problem is being solved.

enos_feedler 2 hours ago

cwmoore 31 minutes ago

The homeless provide a visible incentive to work harder and pay more in rent, and property owners and other taxpayers certainly engage city services (mostly enforcement) in competitive battle for the big bucks. There’s a lot of unrecognized coercion built into the incentive structure underneath the f** y* money tiers. About 50,000,000 hours every day are spent in incarceration, and however many salaries for corrections jobs. The same kinds of system have been around since medieval times.

dooglius 3 hours ago

It's going to be a much more granular detail than all of crime. If your job is to investigate counterfeited 27B-6 forms, you are going to be threatened by that form moving to being filed digitally with cryptographic signatures.

dmitrygr 3 hours ago

A LOT of crime can be solved. A huge percentage of perps are multi-repeat perps. Putting them away permanently would solve a lot of crime.

"75% to 83% of released prisoners are arrested for a new crime" https://bjs.ojp.gov/library/publications/2018-update-prisone...

blharr 43 minutes ago

whall6 2 hours ago

tchalla 3 hours ago

yongjik 25 minutes ago

The interesting twist is: now what does that tell us about people who say they will cut the waste of government incompetence?

foolswisdom 2 hours ago

While preserving problems is undoubtedly a natural incentive, I think Hanlon's razor applies here. Just today I was reading Competent Bureaucracy - Rebuilding State Capacity (<https://cdn.sanity.io/files/d8lrla4f/staging/cf7eedaf5d21d27...>) on the topic of agency structure promoting success (the author has done a nice amount of work in the past - e.g. https://www.statecapacitance.pub into this history of this topic).

wombatpm an hour ago

Pournelle’s Iron Law of Bureaucracy: every organization has two groups of people. The first group cares about the organization's main goal. The second group cares about the organization itself. Group two always wins, takes control, and writes the rules.

So NGO’s go from combating homelessness to being the organization about homelessness.

I sometimes think organizations should be set up with hard end dates. At which point the organization is disbanded and resources redistributed. If the problem still exists a new ord should be created with a new scope and new timeline.

cwmoore 34 minutes ago

edoceo an hour ago

grim_io an hour ago

Big Pharma is trying to preserve cancer. Wake up sheeple!

edoceo an hour ago

Goldman Sachs asks in biotech research report: ‘Is curing patients a sustainable business model?’

https://www.cnbc.com/2018/04/11/goldman-asks-is-curing-patie...

wat10000 3 minutes ago

izacus 30 minutes ago

0wis 5 hours ago

Nice article, interesting to keep an open mind. On "No. 0002. Preserving problems", it can happen to people too, no need for a complex system at the size of a company. I have often noticed recognized experts keeping the root of the problem unsolved because it was justifying their position. I may even have been subject of this curse. As an expert, you may know the root cause but have no incentive to solve it and it can be harder to mobilize ressources to solve the root cause than to keep solving the superficial issue. It is management or outside help role to identify and push for solving problems at their root, but it takes time and dedication because of expertise. As most of the time, incentives explain nearly everything.

jimnotgym 34 minutes ago

I often found the opposite can be be true, people can, for decades on end, be totally ignorant of what happens next door. When you show them the effect of their ignorance you often get something akin to the stages of grief. Definitely the anger, and with you in particular. The, 'I don't care whose fault it is, I'm not here to apportion blame' line only goes so far, especially since other managers and even the CEO might be very interested in apportioning blame. At least they are allies for the change that needs to happen

PeterStuer an hour ago

Somehow made me think of every 'modern' HR department.

rawgabbit 3 hours ago

The "meta" problem is that political in-fighting usually results in local optimization everywhere. Various departments throw each other under the bus to steal budget/people/resources. When leadership finally decides to right the bus, they hire an outside consultant; this is an important signal to the departments to stop the nonsense and tell the consultant what everyone knows but doesn't want to talk about. Serious problems require serious solutions. It is much easier to say if Y department would give us X, then line go up forever.

cheschire 5 hours ago

Seems related to the four risk management strategies:

- Avoidance

- Mitigation

- Transference

- Acceptance

blitzar 3 hours ago

Sounds like the classic 5 stages ... Denial, Anger, Bargaining, Depression, Acceptance.

Insanity 2 hours ago

Well, I guess both risk management and the 5 stages are inherently a human activity. Not too surprised that behaviour transfers across personal/professional boundaries. :D

throw4847285 2 hours ago

There is a fourth that the author would never mention:

Hire consultants about the problem

QuantumFunnel an hour ago

Have unpopular solution or mitigation strategy, hire consultants, execute, blame the consultants

sharadov 3 hours ago

The pushing problems around under the guise of solving them for political gain is what corporate and government malfeasance is all about.

The better you are at the game the higher you climb!

functionmouse 3 hours ago

reminds me of an old meme

> have "problem"; don't care: no problem

jagged-chisel 5 hours ago

> … they inadvertently perpetuate the problem

“Inadvertently”? Seldom.

shermantanktop 5 hours ago

Do you think people look in the mirror and say “I’m going to be a terrible person today?”

They look in the mirror and say “good job playing the hand you’re dealt - keep it up!” even while what they do is objectively terrible.

Humans have an incredible capacity for rationalizing their own behavior.

Tangurena2 8 minutes ago

> Do you think people look in the mirror and say “I’m going to be a terrible person today?”

There are plenty of people who are motivated by hurting/harming their "enemies". You may have heard them brag "own the libs", or similar rhetoric, while doing something objectively terrible.

jagged-chisel 4 hours ago

That’s definitely not “inadvertent.”

IAmBroom an hour ago

bluefirebrand an hour ago

> Do you think people look in the mirror and say “I’m going to be a terrible person today?”

Not so directly, but I do think that a lot of people don't put any effort into being a good person.

Think of the shopping cart problem. Good people return their shopping carts to the store or a cart return. Many people can't be bothered to do that.

People think "oh I'm not bad for leaving my cart in a parking spot" they think "stealing or damaging a shopping cart is what bad people do"

But they're still kinda bad people for not returning their carts. They're certainly choosing not to actively be good people.

barrenko an hour ago

The problems you have are solutions to the problems you don't want to admit to yourself are actually having.

MarkusQ 5 hours ago

Three more common ways of responding to a problem:

Weaponize it.

Study it.

Blog about it.

blitzar 3 hours ago

Not my problem - the best kind of problem.

andsoitis 5 hours ago

There’s a fourth: deny

1970-01-01 5 hours ago

There's a 0th: empathy. They want to hear you say you heard them, hear you say the problem is a problem, and have you say the problem is making things harder.

pessimizer 2 hours ago

The cool thing about this one is that you don't even have to understand what they said, just learn how to repeat it back to them with a sad look on your face.

ActionHank 5 hours ago

My colleagues like this one.

metalman 5 hours ago

or perhaps thats the first response?

in any case, as a hard core problem solver who is currently overwhelmed with problems I am bieng forced into no choice paragmatic responses. where I have lost any reserve capacity, deflect, move, deny a problem and get some rest, eat, shave the yak, before rejoining the fray with enough energy to perform is just part of the routine now. ie: triage or go under, which may be habit forming

jagged-chisel 5 hours ago

Denying the problem exists is not the same.

Denying that the problem is a “problem” would be.

In the first case, the affected do nothing because there is no problem.

In the second, it’s “not a problem” because they did a thing and moved it elsewhere.

metalman 38 minutes ago

black6 4 hours ago

The company for which I work seems to be run by engineers. When learning to be an engineer you're taught that doing nothing is always a valid option. In Army leadership courses we were taught that ANY decision is better than NO decision.

My company is stifled by a bunch of engineers in leadership positions who always choose to defer up the chain rather than make a decision themselves.

jcs 5 minutes ago

The person who decides owns the risk. The cost of waiting is spread across the whole team, so escalating is usually the safer move for the individual.

an0malous 3 hours ago

“Do nothing” can be a decision

IshKebab 4 hours ago

The most common response I see is "unfortunately this problem is impossible for us to fix because I can't be bother.. err I mean because of these technical reasons. Yes definitely that."

josefritzishere 3 hours ago

hug of death?