Queens Public library under ransomware attack e-borrowing suspended (connect.queenslibrary.org)

109 points by rustyhancock 6 hours ago

cush an hour ago

This happened in seattle a few years ago. Computer systems were down for months. They just let everyone borrow using an honor system.

waltbosz 2 hours ago

https://spotlightdelaware.org/2024/09/23/delaware-libraries-...

This happened to my state's library system a while back. Public computers and free wifi were down for a few months, but no major disruptions of lending services. I don't think the state paid any ransom, instead they just repaired their systems.

RobotToaster 5 hours ago

That seems a pretty terrible target for ransomware, it's not like public libraries have huge amounts of money.

rskeens 3 hours ago

A California nonprofit's computers were once stolen only to be returned by the thieves.

That would also have arguably been more risky of a redemptive act than the right thing to do in this circumstance.

afavour 9 minutes ago

At this point I wouldn't be surprised if automated AI agents are probing vulnerabilities and following a preset playbook for extortion without any human involvement.

Geezus_42 4 hours ago

I highly doubt it was targeted.

luqtas 2 hours ago

i bet Sam is getting some e-books /j

no-user an hour ago

lxgr 5 hours ago

Immoral criminals? Now I've seen everything.

account42 4 hours ago

The point is that there are surely targets that are better funded and thus more likely to pay out large sums of money in order to fix things.

lxgr 4 hours ago

hahn-kev 4 hours ago

Right? Like what are they going to delete? The digital books? Who had what checked out?

redwood 4 hours ago

Kind of like "erase the debts" from Fight Club? "Haven't returned that digital book? Keep it!"

thatsabadlook 3 hours ago

Agreed. This is just shitty. Libraries are one of the few things holding the world together right now, and no they don't make tons of money...

beerandt 2 hours ago

The libraries here have figured out that no one votes against library taxes and have built up a $250 mil slush fund on top of all new facilities and so many unnecessary "services" that they have a full fledged advertising campaign to tell people about these things they didn't even know they need.

They really are looking for a reason to exist in the digital age.

xp84 35 minutes ago

I say this as a government-skeptical conservative: libraries are a great use of taxpayer money. Of all the things that people can vote to tax themselves for, here’s something that everyone can use. It’s great.

Many other uses of tax dollars are handouts for a very small number of people that most of us see no benefit from (and may even have side-effects that make things worse for everybody else).

cattenwallen an hour ago

I have never seen a service the library provided that I didn't think was at least marginally worth throwing some tax cents to provide for free for people that need it. I looked at the NYPL services page https://www.nypl.org/help/services and none of it looked not useful. Were any of them necessary? I mean, probably not in the way nobody needs a library, only that libraries are a fundamentally good service to a community.

dghlsakjg 2 hours ago

That sounds awesome!

A beloved public institution, that improves society as a whole, is equally available to all, has enough money to do their mission well offer auxiliary services and to take advantage of PSA programs?

What a treasure.

redwood 4 hours ago

Today I learned that Queens has a public library system that predated the consolidated New York City library system and fiercely fought to maintain independence rather than come under the control of a Manhattan-based system

justusthane 2 hours ago

Additionally, a Queens library card is available to anyone world-wide for $50 annually. I have a membership in Canada to access their digital library.

rsstack 4 hours ago

Brooklyn too. (Bronx and Staten Island being served only by NYPL, the “Manhattan” one)

lelandfe 3 hours ago

And the consequence of this is that I have to get three different library cards haha.

PLenz 3 hours ago

rsstack 3 hours ago

brador 3 hours ago

It’s a library.

Wipe the system and start again.

KineticLensman 2 hours ago

When the British Library was hit by ransomware, some systems were down for months. They were old software that didn't run on the newer more secure systems the library had to migrate to. And there was no funding to rewrite them, not without cutting already affected services.

dotemacs 2 minutes ago

The British Library is still recovering from the 2023 attack, more than three years later... some systems are still not available.

gosub100 3 hours ago

should be simple, restore from backup. right ?

mcdonje an hour ago

The post headline could use some punctuation.

rusbra 5 hours ago

Is this due to the php vulnerability from a few weeks ago? Guessing they were on some php-based cms, and their staff never got around to fixing it in time.

sheepjumpmoons 3 hours ago

Ransomware infections frequently start with a phished user, not a popped web app.

vinnymac 2 hours ago

Not to mention since a few weeks ago several other CVEs have dropped that would have been just as exploitable. Such as *sshole

program_whiz an hour ago

I see a lot of people bemoaning the loss of a public service, but honestly I'm not sure the public library is an important service. At one time, yes, it represented access to knowledge for everyone. For everyone talking about how important this is, I'm curious how many have visited a library in the last 5 years to actually get a book.

Today, it could probably disappear and no one would miss it. There's a reason these places operate on a shoestring budget and haven't bothered to update software security. The services we value, we pay for or vote for. If there was a proposition to close libraries in favor of some other minor benefit (e.g. one extra field trip for every school child per year), it would probably lose badly.

Probably most of the relevant functions of a library can be accomplished by other more efficient means. Student loan forgiveness (librarians), homeless shelters with computers, and free daycare for kids. That's basically what people use it for now, and all can be better done if we just admit what its for and do that instead.

cattenwallen an hour ago

NGL it is crazy to me to declare no one needs a library when a new hardcover book is at least $30. I would be out hundreds of dollars, probably over a thousand a year, if I had to buy new every time I wanted to read some book I heard of and maybe didn't even enjoy (the guilt-free "read 20% decide its not for me" is amazing).

LtWorf 37 minutes ago

Basically most people do not read, and most people here have no social life.

Libraries are for reading and socialising, so many users here have a really really hard time to imagine that someone might have some benefit from them.

cattenwallen 13 minutes ago

neom 32 minutes ago

https://en.wikipedia.org/wiki/Third_place

Personally, I believe these are important for a functional society more generally.

vel0city an hour ago

> For everyone talking about how important this is, I'm curious how many have visited a library in the last 5 years to actually get a book.

At least every other week if not more often. I also use the library digital services a good bit. There's always lots of people at the libraries I go to browsing books, I imagine they're also checking them out.

> it could probably disappear and no one would miss it.

The libraries I go to have so many people using their various services constantly. People studying and reading. Kids playing, exploring and reading. 3D printers buzzing. Classes and events being hosted.

> one extra field trip for every school child per year

You're going to replace something lots of people use across all age ranges constantly with a single day event for only children once a year? Sounds like a terrible loss IMO.

I agree a library is way more than just a place to get books today. They do offer a lot of community center features, and I think modern library designs should cater to that need as well. But they're not homeless shelters, they're not daycares. They still have their own specific use, a general place of learning and knowledge for all people. A place for all the community to come together, not just little kids or just the homeless. It's just the way we go about sharing that has evolved a bit over time compared to the stodgy old libraries of the past.

hgoel 18 minutes ago

Always shocking how willing some Americans are to tear down services that a large portion of the world would envy. Particularly when they can't even be bothered to look up what the service provides to the community.

rustyhancock 6 hours ago

Unfortunately, QPL has suffered a ransomware incident and currently much of the online access is unavailable

lynx97 6 hours ago

I wish the headlines around such things were more honest and would just say the truth: "$company is currently offline because we never really invested in security and thought we could just wing it"

ada-h00k 3 hours ago

You can't really expect a library with hardly any money to do something like that. With companies, however, I would expect them to have a backup of their entire system so that, if something like this happens, they can simply format everything and restore the backup without significant downtime. Ideally, this should be done in a way that isn’t tied to specific hardware. Then they can simply store the backup with AWS or a similar provider and, if necessary, activate the server and continue working from there.

mbac32768 4 hours ago

What's the right percentage of its budget a year that a public library should spend on cybersecurity? 10%? More or less?

Geezus_42 3 hours ago

If only we could have some kind of jobs program where the government could pay people to fix their crap. A side benefit would be a reduction in unemployment.

mapontosevenths 3 hours ago

jonathanstrange 4 hours ago

That's a somewhat naive take, ransomware attacks have been launched in the past against many organizations that spend a lot on security such as the Dodd Group, various airports, healthcare providers, and energy infrastructure. The Ukraine war has shown that virtually nothing is secure against dedicated attacks, all kinds of government sites, satellite communications, and even live TV programming have been attacked successfully by both sides. In the war, the attacks are more destructive, but the same techniques for entry could also be used by ransomware.

rustyhancock 3 hours ago

Libraries also have a extremely difficult task, they have complex, bespoke/customized older technology backends.

Their systems are largely open to the public, their computer spaces might be the only computer some have access to. There was a time when the advice about a dodgy file was to just open it at the library computer.

Much of their staff might be outreach hires and so limited/no workexperience that might have endured corporate training around information governance or cyber security.

And they do that on a budget where they can't afford shoe strings.

jareklupinski 3 hours ago

when it is other nation states that are attacking, its up to the nation you are in to defend you. you dont expect costco to defend itself against Spetznaz?

honestly blame Elmo / DOGE for this; they are the $company who divested your security for you, thinking you could just "wing" it too

reaperducer 6 hours ago

I wish the headlines around such things were more honest and would just say the truth: "$company is currently offline because we never really invested in security and thought we could just wing it"

Yes, because public libraries are well known for being awash in spare cash and never ever operate on a shoestring budget.

28304283409234 5 hours ago

Exactly. No sarcasm. Public services should stop hiding the pain. People voted for this. They should carry the pain. In this case the QPL should have said decades ago: “we cannot offer these services in a secure manner on this budget, therefor we will stop offering our services.” Instead they choose to “wing it”.

matwood 5 hours ago

dspillett 4 hours ago

soco 5 hours ago

UpsideDownRide 5 hours ago

cush an hour ago

typicaldev 4 hours ago

xtiansimon 3 hours ago

p-e-w 5 hours ago

That’s not an excuse. They chose to operate an online service, one that collects personal information. That entails the responsibility to secure it. If they can’t do that, they shouldn’t have offered the service.

Steve16384 4 hours ago

account42 4 hours ago

piker 5 hours ago